FAQ

Do your machines comply with CE standards?
Yes. All snus packing machines are fully compliant with CE directives and include complete certification documents for smooth import and customs clearance.

How do your machines meet energy efficiency and environmental requirements?
We use high-efficiency motors, servo systems, and optimized pneumatic design to reduce energy consumption. Production follows ISO 14001 and ISO 45001 standards.

What safety standards do you follow besides CE?
Machines are equipped with advanced safety systems such as light curtains and interlocks, designed according to ISO 13849 Performance Level d requirements.

Is your after-sales support responsive?
Yes. We provide 24/7 support. Most issues are solved remotely within 48 hours, and spare parts are shipped quickly when needed.

Can you offer cost-effective configuration options?
Yes. We provide modular solutions that allow flexible configuration while maintaining key performance at optimized cost.

Are product-contact parts food and pharma compliant?
All product-contact parts are made of 304 or 316L stainless steel, fully compliant with food and pharmaceutical safety standards.

Is the equipment designed for hygienic production?
Yes. Hygienic design includes smooth surfaces, quick-release structures, and optional CIP/SIP cleaning systems for efficient sanitation.

Do you provide validation documents for pharmaceutical projects?
Yes. We support full documentation for IQ, OQ, and PQ processes to meet GMP validation requirements.

How do you ensure production accuracy and traceability?
We use high-precision weighing and inspection systems that record production data for full batch traceability.

What is your acceptance process for customized machines?
We follow a structured process: 3D design confirmation, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT).

How is training provided for operation and maintenance?
We provide manuals, operation videos, on-site training during SAT, and ongoing online technical support.

What are your warranty and service terms?
Standard warranty is 12 months with lifetime technical support and free replacement of confirmed defective parts during warranty.

What is the typical delivery time?
Delivery time is 8–12 weeks depending on customization. A full schedule is provided after order confirmation.

Can the equipment be upgraded later?
Yes. Modular design allows easy upgrades and adjustments for future product or packaging changes.